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| CHAT MANAGEMNT |
With the help of chat management, Call Centers in India is able to aid customers to the right BPOs. The customers are routed to various sites of the BPOs where they are made to get involved in live interactive chat sessions. Collaborative assistance is also provided through agent or customer browser synchronization.
Our call-center-service-providers provide real-time assistance in completing forms, placing orders, answering to queries, etc of our customers. The Web based customer service capabilities of our BPOs can be utilized for:
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Closing the sales by assisting customers in checking out the contents of their shopping cart
- Helping customer's complete orders through text chat
- Real time assistance in page-pushing capabilities for website visitors
- Answering to Customer's query in real time
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Call centers in India strongly believe that online chat can become an immensely powerful tool to build strong customer relationships and to facilitate e-commerce transactions. Given that two-thirds of shopping carts get abandoned prior to reaching the purchase stage, an intermediate option of real-time, collaborative chat is likely to play a vital role in impacting final purchase decisions, and hence revenues. |
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